Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email, phone number, delivery addresses, and specific floral requirements. Payment details are also collected when placing orders, though processing happens securely through our payment partners.

For our corporate clients, we may gather additional business details such as company registration information, preferred delivery times, and budget expectations to better tailor our offerings to your needs.

When you visit our website, certain technical data is collected automatically. This includes your IP address, browser type, device data, and how you navigate the site. We analyze this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your information to fulfill orders and provide top-notch service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Informing you about order status and delivery timing
• Providing customer support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-personal information to understand market trends and refine our operations. For example, we might study which arrangements are popular in different seasons to better prepare inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these messages at any time via the unsubscribe link in emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our ecosystem and is shared only as needed to provide services or to meet legal requirements.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and employ multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their roles. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this data is handled by certified payment processors who specialize in secure transactions.

While we employ strong security measures, no system is completely risk-free. We continuously monitor and enhance our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You have certain rights regarding your personal information. You can request access to the data we hold, request corrections to inaccurate details, or ask us to delete your information where legally permissible.

• Access your personal information and understand how it is used
• Request corrections to inaccurate or outdated data
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically kept for accounting and warranty purposes, while marketing preferences are retained until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors use the site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are needed for the site to function properly — they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are active by default when you use our site.

We rely on analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is aggregated and does not identify individual users.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Distributed Process Architecture undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted according to best practices for data protection.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will inform you by email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative reasons may occur without prior notice. We encourage you to review this policy occasionally to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult customers. We do not knowingly collect personal information from children under 18. If we discover that we have unintentionally gathered data from someone under 18, we will promptly delete it.

Parents or guardians who believe we may have collected data from their child can reach out using the contact details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may handle data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.